Process
Here is exactly how a project with us works. Step by step. Nothing skipped.
Most window firms only show you the finished house. We think the bit in the middle is what you actually care about.
First call
Within two business hours of your enquiry.
When you call, a real person picks up — not a call centre. When you fill in the form, a real person calls back within two business hours. The first call is short and sensible. What house are you in. Which windows or doors are bothering you. When would suit you for a home visit. Whether you have a quote already, and what you thought of it.
If we’re not the right firm for what you need, we say so on this first call. We’d rather not waste an hour of your evening.
The home visit
At your home. No hard sell.
We turn up at the time arranged. We look at every window or door on the job, measure roughly — proper measurements come later — and we listen. The thing that’s bothering you is usually a draught, a pane that’s gone misty, a sash that’s sealed itself shut, or a front door that doesn’t suit the house any more. Most homeowners describe it for ten minutes and feel relieved someone has heard it. After that, we’ll go through options — material, style, colour, hardware, glazing, lead time — and leave you to think it over. No three-hour sales pitch.
Your quote
In writing. Itemised.
The quote arrives by email, in writing. It lists every window, every door, every option chosen — material, hardware, colour, glazing, ironmongery, lead time, guarantee. The price you see is the price.
If you want to change something — paint colour, glazing-bar pattern, the hardware on the front door — we re-quote that line. We don’t re-open everything else. And we don’t play the “drop it by 10% if you sign today” game. The price on Tuesday is the price on Friday.
The survey
An official survey within five working days, before manufacturing.
Once you say yes, a surveyor comes to do the technical measure. This is what the manufacturing drawings are made from, so it matters. Exact dimensions, exact openings, exact thresholds, the depth of every reveal, the run of every cill.
Our surveyor handles the technical measure, and on larger jobs it’s the conversation where the last detail decisions get made: the cill projection, the bead profile, the exact handle position.
Manufacture
Typically four to eight weeks from order.
Your frames are made to the survey drawings by our manufacturing partners. The lead time on your quote is the actual lead time, not a number we hope to hit. If it slips for any reason — a delivery, a hardware supplier, anything — we tell you the day we find out. uPVC and aluminium typically come through in four to eight weeks; composite doors are usually in the same window.
Installation week
One to three days in your house, usually.
Installation week is the bit nobody else shows you. There will be dust. There will be noise. There may be scaffolding for a day or two if we’re working at first-floor level. Dust sheets go down before we start and come up at the end of every day. The fitters work through the house in a sensible order so you’re not without windows on the side of the house facing the weather.
On a typical four- or five-bedroom job, installation is two to three days. A single front door or a porch is usually a day. A full sash-house with twelve windows is a week to ten days. We check in during and after every job — not to watch over the fitters, but because the homeowner usually has one or two small decisions to confirm in person.
Plumbing and electrics around the new openings — radiators that need repositioning, security wiring around a new door — we coordinate with your own trades or recommend ours.
Handover
The day the job finishes.
On the last day, the fitters hand over the keys, the operating instructions, the hardware spares, and the paperwork. The ten-year guarantee is in writing, signed, and the phone number printed on it is a number that always answers.
Two weeks after the job, we usually call. Not as a sales follow-up — to make sure nothing’s sticking, nothing’s misted, nothing needs a small adjustment. We come back and ease anything that needs easing.
Our promise
No surprises.
We tell you the lead time before you sign. We tell you the install week before we arrive. If something changes, we tell you the day we find out. We do not surprise homeowners. It is the single rule we run the firm by.
— Alex Dukes
Book a home visit.
Book a home visit and we'll talk through your project at your house — no call centre, no hard sell. We call back within two business hours, and you'll get an itemised written quote.